Refund & Return Policy

Customer satisfaction is our priority at Vertex Store.

Return Policy

We offer a 7-day return policy from the date of delivery.

Conditions for Return

• Product must be unused and in original packaging

• Product must not be damaged or misused

• Proof of purchase is required

Damaged or Wrong Item

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery

• Share clear pictures via WhatsApp

📱 WhatsApp Support: +92 335 2217171

Refund Process

• After inspection and approval, refunds are processed within 5–7 business days

• Shipping charges are non-refundable unless the mistake is from our side